Universiti Teknologi Malaysia Institutional Repository

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Md. Salleh, Nor Zafir and Abdul Hamid, Abu Bakar and Chong, Shih Wei and Omain, Siti Zaleha (2008) Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia. In: Customer Satisfaction and Service Quality : Challenges and Issues In Malaysia. Penerbit UTM , Johor, pp. 81-100. ISBN 978-983-52-0697-9

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