Penilaian keberkesanan sistem kawalan pembangunan : pengalaman Jabatan Perancang Bandar, Dewan bandaraya Kuala Lumpur

Abstract

The good planning and management process involves many stages of decision-making and expertise from various fields comprise with information that can be analyst specifically in qualitative or quantitative form and support strategy and action for improving information and to facilitate the adaptability of the planning system. In increasing effectiveness of development control system, town planners are require with update planning data to conduct their decision making in approving planning application. Based on this situation, integrated computerized Development Control System has been developed to assist Planning Department staff which involve with planning application process. This study will discuss an evaluation on the effectiveness of the computerized development control system being developed for the Planning and Development Control Department, City Hall of Kuala Lumpur, with emphasize on the Planning Authorization Subsystem The evaluation involves the comparison between manual practice and system application in planning permission process using Triangulation method which is a combination of 3 analyses technique to achieve the validation in the process. Based on the comparison, computerized system have been identified contain an ability to decrease time and reduce a number of staff involvement in every stage of planning process. With absorption of good urban governance concept, the systems are able to give better services to department staff and public. Generally from the study, the computerized system provide additional assistance in processing planning application compare to the manual method that currently be practice by most local authority in Malaysia