Delay on the zone establishment work process in non-revenue water reduction project

Abstract

The difference between amount of water put into the distribution system and the amount of water billed to consumers is termed as Non-Revenue Water (NRW). It is a major issue effecting water utilities in developing countries nowadays. NRW project in Selangor is outsourced so that it could be managed in a more effective manner. Zone establishment is the main scope of work to be done for NRW Phase 2 Project in Selangor. Delay that occurs during the process of zone establishment makes the entire organization to be unorganized due to last minute work preparation and drop in quality of work. This process consists of several activities done by different departments in an organization. This study is done to identify the delay activities, factors that cause the delay and finally a new improved zone establishment work process will be recommended. The main aim of this study is to improve the current zone establishment work process so that delay can be minimized. There will be two stages of data collection and analysis. The first stage will be to identify the delay activities by studying the flow of activities for ten different zones. Identifying the factors that cause delay by interviewing the head of department and personal responsible for the delay will be the second stage of data collection and analysis. Overall there were three main activities that cause the major delay in the work process. Outcome from the interview done to the head of departments and personal responsible of those delay activities has shown indirectly the factors that causes the delay. There are four factors that have been identified and three strong strategies to minimize the problems are suggested. Finally a new improved zone establishment work process has been recommended.