Development of standard video guide for MCMC procurement systems via screencasting

Abstract

In Procurement Division, there are two main systems used by MCMC Staff. The systems are iProc System and MyProc System. In general, these systems require an effective self-user guide. Currently, the user guides are textual-based. From the initial findings, the frequency of receiving calls and inquiries regarding using the systems is high as the existing guides do not suffice. Hence, numerous of time is spent attending the queries. Therefore, video-based guide via screencast is foreseen as an alternative to this problem. Prior to the video implementation, research to develop a standard video guide is required. This research use both the quantitative and qualitative methods The effectiveness of the video guide is measured after the implementation. In the long run, the video guide is expected to be implemented in all systems in MCMC.