Development and implementation of information technology knowledge management system

Abstract

As of the year 2020, there are about sixty-four systems consisting of the application system and websites hosted in the MCMC Data Center, and the number is kept increasing from year to year. The general information of each system is maintained by the System Administrator using an Excel file and not consolidated with the others. This situation is seen as a weakness where each information is only updated by each system administrator or project manager for each project and there is no comprehensive collaboration as information for one division. This will indirectly create a silo operation atmosphere. This study focuses to improve the information technology knowledge management practice/platform in Strategic Information Technology Division (SITD). The aim of the study is to assess and determine the weaknesses associated with the current practice and platform in managing and sharing information in SITD, to develop a new information technology knowledge management system and to evaluate the user perception on the usage of the new system in terms of usefulness, ease of use, trust, personal initiative and characteristics, context and the intention to use before and after the intervention. A mixed-method approach was used where interview sessions and questionnaires survey was conducted to the respondents.