Increasing job satisfaction among employees due to communication barrier by improving the workplace culture in 91 DPOD, Ministry of Defence Malaysia

Abstract

In any organization, communication barriers are becoming the main challenges. The barriers of communication decrease the level of job satisfaction among employees. There are several barriers to effective communication and persuasion which includes lack of credibility, lack of leadership skill, lack of focus due to overloaded information, distractions and working environment. All these factors are inter-related with workplace culture. Thus, by improving the workplace culture, communication barriers can be overcome and as a result, level of job satisfaction can be increased. The purpose of this action research is to identify factors which influences communication barrier and decreases level of job satisfaction among employees in 91DPOD, Mindef. The researcher aims to purpose training and development programs (workshops and seminars) as an intervention to be implemented in order to improve the workplace culture of the organization. After the transformation process, the output of the proposed intervention to be evaluated to analyze the effectiveness of the intervention. Herzberg’s Motivation Theory and a framework developed by Jose R. Goris in his is used in this research to prove that growth need strength and job scope are interacts with the direction of communication in order to forecast job satisfaction and job performance. This research using mixed method approach through semi-standardized interviews, focus group discussion and observation with a total of 15 respondents participating in this study. The overall findings of the study indicate that there is significant relationship between job satisfaction and workplace culture, and communication barriers proven to decrease the job satisfaction level in the organization. A good practice of workplace culture breaks the barrier for a good communication.