An improvement of operational decision making quality among field operation personnel at Seri Yakin Sdn Bhd (SYSB)

Abstract

In the operation and maintenance environment, decision-making is the utmost crucial element to resolve any issues and be a catalyst for further improvement in daily operation. Any improvement in decision-making time will significantly benefit the overall organization's performance. The organizations believe that knowledge and information sharing with all employees will play an essential role in improving the organizations' decision-making time. This research identified factors determining Seri Yakin Sdn Bhd (SYSB). The research provides insight into creating knowledge and information sharing platforms as an intervention for the issues identified. In addition, the research evaluated the sharing platform's effectiveness to improve the decision-making time for Field operation personnel at SYSB. SECI theory of Knowledge Creation and Knowledge sharing Conceptual Framework will be the current study's based model framework. A mixed-method approach was applied in this research using interviews, surveys, and observation, with 11 respondents taking part in this study. In addition, thematic Analysis and Statistical Package for Social Sciences (SPSS) were utilized to analyze the data.