The current practices and improvement strategies for outsourced facilities management services in Malaysian public hospitals

Abstract

In general, Malaysians today are healthier, live longer, and are more motivated to be productive. The degree of public health achieved is one of the most important indicators of the success of our nation. Malaysians can lead productive and meaningful lives due to their excellent health. A high level of health also contributes to economic wealth and social stability. As the agency responsible for administering health services, the Ministry of Health Malaysia (MOH) delivers comprehensive, responsive, and integrated health services to guarantee that all Malaysians have access to quality healthcare. As the situation grows more challenging, MOH must continue to develop, restructure techniques, and move forward in in order to improve the health of the people. This is vital to guarantee that the country's goal will be achieved. To ensure uninterrupted delivery of health care, MOH has taken the initiative to outsource hospital support services (HSS) so that the organization can concentrate on its core competencies. The implementation of this HSS has been outsourced to five concessionaires, and the Engineering Services Division of the Department of Health oversees its implementation. The concessionaire provides a total of six services, namely facilities engineering, biomedical engineering, healthcare waste management, cleansing, linen and laundry services, and facilities management services (FMS) the primary services. Since these FMS are implemented by the concessionaire, extensive monitoring is required to guarantee that the services offered are in accordance with the terms of the concession agreement. This study aims to determine the present FMS outsourcing practice and its compatibility with the goals and philosophies of facilities management. This study was done to evaluate current practices and determine what continuous quality improvement strategies have been and will be implemented for the implementation of outsourced FMS in Malaysian public hospitals. This study employs a qualitative method in which the researcher collected data from six respondents via an online interview. The content analysis was used to analyze the respondent's data and information. The findings indicate that the implementation of outsourced FMS in Malaysian public hospitals fulfilled FMS criteria and was in great condition.