Exploring the influence of human-centered design on user experience in health informatics sector: A systematic review

Abstract

Integrating human-centered design (HCD) approach in healthcare informatics solution are changing the landscape of the e-services and e-satisfaction among the users. Major evolution of informatics system in healthcare organization helps to revolve the role of design by changing it into key element that centralize on user’s capability on improving their e-service. Ample studies on implementing element of humanities into user experience-based design are now being adapted in order to enhance satisfaction and utmost benefits to users. This paper is built on a systematic literature review of academic papers that seeks to explore the influence of human-centered design approach towards user experience in health informatics sector. The total number of selected literatures using PRISMA process for this study is n = 64. The obtained results of this study highlighted the relation between human-centered design approach and user experience. This study also illustrates the process of human-centered design flow adapted from selected studies focus on healthcare sector in a unique approach to developing user-friendly informatics system to bridge the user experience gap.