The factors of delay in local authorities’ real estate development approval

Abstract

The purpose of this study is to investigate the factors of delay in local authorities’ approval process, average time taken in every approval process and to find out the authorities’ departments that are facing delay issues in approval process. Delay issues in approval process are very critical to a success of a real estate development project. Finding out the factors of delay in local authorities’ approval process can help to improve the delay issues and also improve the efficiency of the approval process. According to the respondents, there are two departments in Majlis Perbandaran Kulai (Mpku) which are Planning Department and Engineering Department facing serious delay issues. These two departments must look for new strategies to improve the current delay issues. 30 sets of questionnaires are analysed in this study. Descriptive and Mean analysis are used to analyse the questionnaires collected from land surveyor, town planner, architect, engineers, landscape architect and developer. From the analysis, the main factors of delay and the average time taken in every approval process are found out. The results from the analysis provide ideas to implement a strategy such as KPI system, digital platform, feedbacks from the applicants, training programs and hiring more manpower in some departments.