Universiti Teknologi Malaysia Institutional Repository

Predictors of intention to continue using the internet banking services : an empirical study of current users

Md. Nor, Khalil and Huam, Hon Tat (2008) Predictors of intention to continue using the internet banking services : an empirical study of current users. International Journal of Business and Information, 3 (2). pp. 233-244. ISSN 1746-0972

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Official URL: http://www.knowledgetaiwan.org/ojs/index.php/ijbi/...

Abstract

The Internet presents the banking industry with an electronic and remote distribution channel. Wherease many studies examined the intention to use Internet banking, this study investigates predictors of intention among current users to continue using the services. Questionnaires were distributed to 210 residents in Klang Valley, Malaysia, of whom 204 (97.1%) responded to the survey. The findings demonstrated that, among the predictors tested, trust was found to be the strongest predictor of intention to continue using Internet banking, followed by compatibility and ease of use. Recommendations to Internet banking service providers and discussions for future study are provided

Item Type:Article
Uncontrolled Keywords:internet banking, intention to continue using, trust, compatibility, ease of use
Subjects:H Social Sciences > H Social Sciences (General)
Divisions:Management and Human Resource Development (Formerly known)
ID Code:9950
Deposited By: Siti Najwa Hanim Kamarulzaman
Deposited On:23 Jun 2010 09:27
Last Modified:13 May 2011 10:16

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