Information systems continuance model for employee in Waqf organisation

Abstract

Information systems (IS) or computer-based systems plays a critical role in an organisation’s success, especially in the era of digital economics and among digital organisations take place. IS can facilitate organisation through several courses of information management, which including gathering, processing and disseminating information. The positive impacts of IS in job performance will influence its continuous use. However, lack of research in continuance use of IS poses an obstacle to the growth of this domain. Previous studies have examined continuance intention using the Expectation Confirmation Model (ECM), which provides a basis of investigating IS continuance. ECM employed mainly the three factors to explain behavioural intention, namely confirmation, perceived usefulness, and satisfaction. However, the expansion in today’s business in terms of technology and business models requires a further integration with other factors such as experience, self-efficacy, task technology fit, utilization and perceived support. Therefore, the aim of this study is to develop an IS continuance model through the extension of ECM by integrating new factors from other related theories which include Task-Technology Fit (TTF), Social Cognitive Theory (SCT), Social Support Theory (SST), and Unified Theory of Acceptance and Use of Technology (UTAUT). The proposed model is evaluated by distributing a survey questionnaires among members of the staff of Majlis Agama Islam Negeri Johor (MAINJ) that use e-Waqf system. The feedback from 115 valid respondents were analysed using the Partial Least Squares (PLS) based on Structural Equation Modelling (SEM) technique. The results show that perceived support, self-efficacy, utilization and perceived task technology fit complement behavioural intention factors that involve user satisfaction, perceived usefulness, as well as confirmation towards IS continuance intention. The results further reveal that prior experience have no influence on IS continuance. The outcome of this study would provide the new knowledge in IS continuance domain and provides an opportunity for developing an effective plan of IS continuance in the organisations.