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Critical success factors of Lean Six Sigma in higher education institutions

Tai, Jia Xin and Tan, Owee Kowang and Teo, Pei Kian (2021) Critical success factors of Lean Six Sigma in higher education institutions. International Journal of Academic Research in Business and Social Sciences, 11 (7). pp. 220-229. ISSN 2222-6990


Official URL: http://dx.doi.org/10.6007/IJARBSS/v11-i7/10435


In this globalization era, the competition in industries becoming more vigorous as organizations are under constant pressure to outperform each other. Similarly in the educational sector, where Higher Education Institutions (HEIs) facing intense competition. In order to stay competitive and sustainable, continuous improvement tools are highly required by these organizations. Lean Six Sigma (LSS) is one of the powerful continuous improvement tools to enhance HEIs’ competitive advantages and performance. In order to improve the successful rate of implementation, this paper aimed to identify and reviewed on previous study regarding to the Critical Success Factors (CSFs) of LSS. Based on the findings, it can be concluded that all CSFs are relevant in the context of HEIs, and management plays an important role in all CSFs of LSS. However, the involvement of employees serves as the support and also vital for the successful of LSS implementation as employees are the fundamental of HEIs and decides the accomplishment of task and performance of HEIs. Management should take the initiative to stimulate the employees, and with these CSFs serve as guidelines of LSS, HEIs can adapt LSS to improve its operation and services.

Item Type:Article
Uncontrolled Keywords:Critical Success Factors, Lean Six Sigma, Higher Education Institutions
Subjects:H Social Sciences > H Social Sciences (General)
Divisions:International Business School
ID Code:97533
Deposited By: Widya Wahid
Deposited On:17 Oct 2022 04:47
Last Modified:17 Oct 2022 04:47

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