A theoretical model for knowledge management systems adoption in Malaysian small and medium enterprises (SMEs)

Abstract

Many large organizations in developed nations are already in their advanced stage of adopting Knowledge Management (KM). In contrast, Small and Medium Enterprises (SMEs) in developing countries such as Malaysia still have the ‘wait and see’ attitude to embrace this system. This could be due to their lack of knowledge and expertise in KM and the absence of an appropriate model to guide them. In order to fill this void, this research project has developed a model for KM adoption in Malaysian SMEs. A review of the literature was first conducted and then, a survey was launched to identify the critical factors, practices, needs, issues and characteristics of adopting KM in the Malaysian SMEs. Based on the insights obtained, a model consisting of certain constructs or components was developed to facilitate the mechanism of adopting KM. In essence, the model is formulated to meet the situations and needs of SMEs in order to help them accomplish KM.