Gender differences in organizational citizenship behaviour: a study of Malaysian manufacturing sector

Abstract

Many companies emphasize on the efficiency of employees, thus, organizations have been seeking for the methods that can improve the employees’ performance and efficiency. Organizational citizenship behavior (OCB) has been recognized as one of the significant factors that can enhance the organizational efficiency and overall productivity. Among the variables that could affect the level of OCB, the differences of genders on OCB should be concerned. This is because different genders of perceptions could influence employees’ behaviors in organizations. Hence, it is crucial to examine the significance of gender differences in OCB among employees. However, limited studies were conducted to investigate the significance of the gender differences in OCB. Hence, this paper intends to minimize the research gap by examining the significance of genders’ difference, as well as determining the level of OCB among the genders. A total of 85 valid respondents from few Malaysian manufacturing companies participated in this research. The results revealed that there is no significant genders’ difference on both dimensions of OCB, namely OCBI and OCBO. No significant genders’ difference was found in overall OCB as well. Future studies are recommended to conduct more studies on larger sample size, as well as to conduct their studies on wider scope of respondents.