Factors hindering sustainable facilities management in government agencies

Abstract

The purpose of this paper is to identify the factors that hinder sustainable facility management (SFM) and determine critical factors that hindering it in Malaysian government agencies. Although SFM is an important factor in facilities management (FM) industry, it is still not studied in detail and is not fully implemented in the FM industry in malaysia. There has been very little focus given on the factors that hinder SFM which may thwart the effort to make sustainable facilities management a standard practice in Malaysia. Thus, this study was undertaken to identify factors and critical factors that hinder sustainable facilities management in government agencies. The authors have used a qualitative approach to achieve the objectives in this study. The author collected secondary data sources from literature reviews from a variety of text sources to list the factors related to SFM. The validity of the factors were then validated by three (3) FM experts in government agencies. The validated factors were then surveyed among 39 respondents consisting of 5 FM practitioners who practiced FM in 8 government agencies, consisting of 5 federal government agencies and 3 state government. Frequencies analysis was carried followed by criticality indexing for identifying the most critical factor in SFM. The findings show that there are eleven factors influencing SFM in government agencies. Then, three most critical factors are awareness, knowledge and technology. The findings of this study will help to improve the level of facilities management delivery and find effective solutions to achieve the goals of sustainable facility management in Malaysia, especially in government agencies.