Amalan terbaik dalam menguruskan kutipan caj penyenggaraan di rumah pangsa kos rendah

Abstract

Generally, the management of Jolnt Management Body (JMB) or Management Corporatlon (MC) ln low-cost flats, medlum-cost apartments has a variety of challenges. One of the most critical challenges in the management of JMB/MC is the collection maintenance. charges This study was conducted to assist in the management of JMB/MC to identify the factors that cause the buyer or owner of the parcel refused to pay maintenance charges. The objectives of this study were (i) to identify the factors that cause the owner of the parcel refused to pay maintenance charges. And (ii) to identify the best practices for the management of JMB/MC to collect maintenance charges efficiently. The data used in this study was collected through a survey questionnaire to the parcel owners and analysed using SPSS (Statistical Package for Social Science). Views and recommendations are obtained during interviews with officers in the Department of COB, the local authority in Selangor. Area to be reviewed is a residential area only, namely, SS13 low-cost flats, Subang Jaya. For the first objective, based on the analysis carried out on questionnaires distributed, on average respondents agree with each of the issues dealt with, namely the maintenance factor and factor management play an important role in determining the availability of buyers/owners unit to pay maintenance charges on time. For the second objective, interviews with officers of the COB in the local authority in Selangor agreed that enforcement is one of the best action to be carried out by the management of JMB/MC to create awareness to the buyer/owner units to pay maintenance charges. Once the relevant factors are determined then the management of JMB/MC can find the best measures to streamline the maintenance management system so that the condition of the common properties is in good condition. This study is expected to provide guidance or an idea to KPKT and COB to prepare a standard operating procedure for the management of JMB/MC to perform collection maintenance charges efficiently.