Quality assurance in higher education, a global perspective

Abstract

The purpose of this research study is to measure quality assurance in higher education from a global perspective. Quality assurance is based on two phases: IQA and EQA in any organization. The IQA controls the quality level within the organization in the internal quality assurance, including self-analysis of the organization, the quality plan related to quality assurance, the monitoring process of performance, and the evaluation process. On the other hand, external quality assurance is based on the organization's benchmarking, the audit process, the assessment, and quality reviews. This research study used primary research data analysis to measure the data used smart PLS software. Data gathered through questions and different websites related to the selected organizations. Data was collected from the organization's managers, employees, and front desk officers regarding QA in higher education. Results founded that QA shows a significant and positive influence on higher education from a global perspective. Quality assurance (QA) performance is also based on Leadership & management, Stakeholder engagement, and Corporation & collaboration. The research study described that quality assurance based on three perspectives is accreditation, including all programs and institutional, secondly based on accountability. The last one is quality assurance and its performance based on continuous improvement of the organization.