Integrating resource-based view and performance improvement theory in developing maintenance management continuous improvement model: a conceptual framework

Abstract

The local authority in Malaysia is the giant holder of public assets and they are obligated in performing better management to ensure the assets are of prominent quality to serve the needs of the local people. The local authority should take initiatives in having the right systems in managing and maintaining their assets. Therefore, the purpose of this study is to explore the maintenance management practices and performance improvement techniques to be integrated into developing the continuous improvement model towards achieving a sustainable performance of public assets. The resource-based view (RBV) and performance improvement (PI) theory are integrated as the reference to develop the maintenance management framework. The RBV emphasizing the resources and capabilities to achieve the value of strategic management. While the PI provides a suitable tool which is the maturity model for improving the current practices. Nine key elements of maintenance management were identified which demonstrating the maintenance capabilities and resources. Grounded on the theory of RBV and PI, the conceptual framework was established as the foundation towards developing strategic maintenance practices for sustainable performance of public assets and continuous improvement in maintenance management by the local authority in Malaysia.