Challenges and prospects in implementing e-government in Kazakhstan: increasing computer literacy

Abstract

This project examines the challenges and prospects in implementing EGovernment in Kazakhstan and increasing computer literacy among citizens. Main problem of the project is to investigate the level of computer literacy among citizens and seeking the effective methods for increasing computer literacy among citizens. For data collection the survey methods as interviewing, questioning, observation and document analysis have been used. The survey results have a dominant role to find out the reasons of low increasing computer literacy among citizens and to consider possible solution of this problem. Also, the purpose of the project is to find out the influence of digital divide on E-Government development. According to the EReadiness rankings 2008 (Economist Intelligence Unit) and United Nations EGovernment Survey 2008 Report the E-Government readiness of Kazakhstan have been studied. By investigating the “National E-Government Development Programme 2008- 2010� the realized E-Government services and plans have been analyzed. During implementing E-Government in Kazakhstan the experiences of such countries as Singapore, Malaysia and South Korea have been used, so this project includes studying these countries experiences. Also this study was carried out to determine the difficulties, risks and problems which can arise during implementing EGovernment in Kazakhstan.