Quality management in real estate industries

Abstract

The aim of this paper is to explain the application of the quality management system to different real estate industries. Five Real Estate industries Facilities Management (FM), Property Management (PM), Property Development (PD), Estate Agency (EA) and Property Valuation (PV) have been taken into account. It provides a conceptual framework for the quality management system in the real estate sector. The literature review was used to describe the role of the quality management system in the field of real estate. Most of the previous studies focused on property development, few quality management studies in property management and facility management. In general, the quality management system definitely improves the performance of the real estate industry. More research that focuses on property valuation, the estate agency is needed because there is a lack of research to investigate the implementation of quality management. Real estate players should be made more aware of the practice of quality management systems.