Current situation of students’ portal and their needs: A case study in Saudi Arabia Universities: Students perspective

Abstract

The Ministry of Education in Saudi Arabia has always been working closely with Saudi Universities to improve the quality information and communication technologies (ICTs) in order to provide good services to the students. Although having good ICT infrastructure in the Saudi Arabian universities, still the quality of the student portal needs to improve. Therefore, the goal of this paper is to identify the current situation of student’s portal and their needs in Saudi Arabia universities in order to improve their portal and encourage them to use the portal. An online survey questionnaire was collected from 91 students from various universities in Saudi Arabia. The result reveals that there is need to improve the student’s portal and there are some issues faced them to use their portal such as: lack in portal content, lack in training and guidelines which effect on students to use the portal. Thus, by providing good portal which involves student’s needs that will help the students in their study and also that will make the university to improve and develop the portal based on their student needs.