Workflow management system for strata title applications at Federal Lands and Mines Department

Abstract

Workflow is important. It is a valuable technology. It is a discipline, practice and concept. Workflow management system is a computer application which enables document processing to be done effectively. A number of workflow management systems have been developed. Although the importance of workflow management is widely accepted, it is not being utilized by most organizations, due to its lack of trustworthiness and appreciation. This study intends to promote a workflow in action particularly in the processing of strata title at FLMD. Members of the department especially the management can obtain the latest scenario of an activity through the system being introduced. Not only have that, the customer of FLMD had the opportunity of getting latest information on their application status. All these are the results of the study achieved during the requirements analysis. There is a need for a proper monitoring of procedures at all levels. All action should be transparent and all staff should be accountable at any time of their day in their work environment. In conclusion, the proposed prototype built eventually help staff and officers to collaborate better, which in turn improve employee performance and accountability in the department.