Baker, R. and Jaaffar, A. H. and Sallehuddin, H. and Hassan, M. A. and Mohamed, R. (2019) The relationship between emotional intelligence and affective commitment: an examination of police officers. Page 1 International Journal of Recent Technology and Engineering (IJRTE), 8 (2). ISSN 2277-3878
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Official URL: http://dx.doi.org/10.35940/ijrte.B1138.0982S919
Abstract
This paper examines the four dimensions of emotional intelligence: self-emotional appraisal (SEA), other's emotional appraisal (OEA), use of emotions (UOE) and regulation of emotions (ROE) in predicting effective commitment. The sample used for this study consisted of 372 police officers selected from five contingents: Kuala Lumpur, Selangor, Johor, Sabah and Sarawak. Testing our hypotheses in the field, we found strong evidence that the four dimensions of emotional intelligence: SEA, OEA, UOE and ROE enhance affective commitment. Additionally, the study provides evidence for the government to improve service quality and commitment to the police force.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | emotional intelligence, affective commitment, police officer |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Management |
| ID Code: | 90711 |
| Deposited By: | Narimah Nawil |
| Deposited On: | 30 Apr 2021 14:28 |
| Last Modified: | 30 Apr 2021 14:28 |
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