Critical influential determinants of IT innovation adoption at organisational level in local government context

Abstract

Local government may face different challenges in adopting IT innovation due to its unique characteristic in terms of business functions which dealt directly with the citizens, organisational type, structure, and geographic location. To date, although numerous review studies on IT innovation adoption have been carried out, nevertheless there are obvious limitations in a local government context. Hence, this study aims to put forward an explanation for critical influential determinants of IT innovation adoption in local government contexts by reviewing related works from the year 2013 to 2017. This study has identified influential technological, organisational, individual, and environmental determinants of IT innovation adoption in a local government context. The most striking finding is that critical influential determinants of IT innovation in local government context were organisational (leadership, governance), technological (perceived benefits, cost), individual (personnel skills), and environmental (policy and regulations, citizen influence). The results from this study will help other researchers to understand the critical influential determinants of IT innovation adoption, particularly in a local government context.