Abu Bakar, Nooh and Ooi, K. B. and Arumugam, V. and Vellapan, L. and Loke, A. K. Y. (2007) Does TQM influence employees' job satisfaction? an empirical case analysis. International Journal of Quality and Reliability Management, 24 (1). pp. 62-77. ISSN 0265-671X
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Official URL: http://dx.doi.org/10.1108/02656710710720330
This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative study. Therefore, the proposed model was developed with the intention of examining this relationship.
|Uncontrolled Keywords:||Assembly plants, job satisfaction, outsourcing, total quality management|
|Subjects:||T Technology > TP Chemical technology|
|Divisions:||Chemical and Natural Resources Engineering (Formerly known)|
|Deposited By:||Ms Zalinda Shuratman|
|Deposited On:||08 May 2009 03:15|
|Last Modified:||08 Nov 2011 05:41|
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