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Does TQM influence employees' job satisfaction? an empirical case analysis

Abu Bakar, Nooh and Ooi, K. B. and Arumugam, V. and Vellapan, L. and Loke, A. K. Y. (2007) Does TQM influence employees' job satisfaction? an empirical case analysis. International Journal of Quality and Reliability Management, 24 (1). pp. 62-77. ISSN 0265-671X

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Official URL: http://dx.doi.org/10.1108/02656710710720330


This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative study. Therefore, the proposed model was developed with the intention of examining this relationship.

Item Type:Article
Uncontrolled Keywords:Assembly plants, job satisfaction, outsourcing, total quality management
Subjects:T Technology > TP Chemical technology
Divisions:Chemical and Natural Resources Engineering (Formerly known)
ID Code:8693
Deposited By: Ms Zalinda Shuratman
Deposited On:08 May 2009 03:15
Last Modified:08 Nov 2011 05:41

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