Kesan latihan ke atas hubungan kualiti kehidupan bekerja dengan prestasi kerja

Abstract

Employees’ wellbeing in the workplace is closely related to quality working life (QWL) in an organization. A good QWL indicates that employees’ wellbeing in the workplace is in a good condition. Previous literature review has found QWL as independent variable to some dependent variables such as job satisfaction, stress, commitment and job performance through cause and effect relationship research. The results demonstrate that QWL as a predictor to that variables. However, previous results showed inconsistent findings which indicate on the existence of a third variable in the relationship. Therefore, this study looks at the extent of the role of training awareness as the moderating variable in the relationship between QWL and performance as the dependent variable. This study also identifies the level of QWL, training awareness and work performance as well as QWL differences based on demographic factors namely gender, age, service tenure, status, race and education level. Besides that, the effect of QWL and QWL dominant dimension that affect work performance are also examined. 300 information technology officers at Telekom Malaysia were respondents of this study who were selected using volunteering sampling. This study is a quantitative study which used questionnaire to obtain its data. The level of QWL is identified by using QWL questionnaires developed by previous researchers while training awareness is based on questionnaires developed by the researcher. Work performance is based on questionnaires items from previous researchers which was modified to suit the objective of the study. Descriptive statistic which are mean, percentage and standard deviation were used to identify respondents’ demography distributions and research variables. Furthermore, inferential statistic such as t-test, one way analysis of variance, multiple regression and hierarchical multiple regression were used to test research objective and hypothesis. Results show that level of QWL, training awareness and work performance are high. From the aspects of QWL differences, the study found that only factors of age and race show significant differences. QWL as a whole can affect work performance and two dominant dimensions of QWL that influence work performance are constitutionalism in the work organization and the social relevance of work life. This study also discovered that training awareness acts as a moderator in the relationship between several dimensions of QWL and work performance. This study contributes in the aspect of theoretical and practical. Research implication towards organization development is also discussed. This study provides input towards the effective policy formation in an organization.