Mohd. Yusof, Sha'ri (1999) Critical review of total quality management. Jurnal Mekanikal (8). ISSN 0127-3396
- Published Version
Official URL: http://portal.psz.utm.my/psz/index.php?option=com_...
This paper presents a critical review of total quality management (TQM) and the various concepts surrounding it. It starts by reviewing and discussing issues surrounding quality, including its definition, the historical origins of TQM, and the developments that have resulted in the importance that has been placed by many researchers, academics, consultants, industrialists and professionals on TQM. Finally, an integrated TQM model is presented which captures most of the concepts, principles and elements discussed.
|Uncontrolled Keywords:||critical review, total quality management (TQM)|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Deposited By:||Ms Zalinda Shuratman|
|Deposited On:||28 Apr 2009 00:37|
|Last Modified:||16 Aug 2012 09:09|
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