Evaluation of residential satisfaction towards building maintenance at rumah Sekangorku Damai Utama

Abstract

Low-cost high rise housing project is developed to provide a chance for low-income citizen to own a house at a lower market price. Each low-cost high-rise residential building possesses its own building management body where one of its duties is to manage residential area after the strata title has been issued to the purchaser. The study was carried out to evaluate the level of satisfaction among residents of one low-cost housing area towards the maintenance activities administered by the building management body. This research employed mixed-method approach; quantitative and qualitative, as it able to capture accurate data from both residents and the building management body. This study concluded that the residents of Rumah Selangorku Damai Utama are mostly leaning towards dissatisfaction with the building and facilities maintenance services provided by the building management body.