Amalan perkhidmatan perunding pengurusan fasiliti

Abstract

In most developing countries, Facilities Management (FM) is a new profession. The main dilemma faced by FM is a crisis of identity in which the roles and interests of each party involved in FM market such as FM consulting is difficult to understand by the public. Meanwhile, the services offered by FM consultant also unclear and confusing customers. Therefore, this research is about Standard Practice for FM Consulting Services. The objective of this study was to identify the services offered by FM consultant and to determine the key services to be offered by FM Consultants. The literature review conducted has identified seventeen consulting services offered by FM. Online questionnaire was used to collect the data of the main services offered by FM consultant with respondents from FM consultants firm registered with the MAFM. The analysis used in this research is descriptive analysis using SPSS. The analysis showed that with standard FM consulting services, it can develop best practices among FM consultants and improvements to any of the services offered can be introduced.