Determinants of human resource information system actual usage

Abstract

Human resource information system (HRIS) is an integrated part of modern organizations and has become increasingly important in managing organizations’ human resource effectively. The actual use of HRIS occurs in the integration level of a system, where innovation becomes ubiquitous and members of an organization utilize it efficiently in their daily lives. However, there are very few studies on determinants of actual use of HRIS especially in the health care sector and in other private organizations. This study aims to identify the critical success factors influencing actual use of HRIS. In addition, the study also seeks to investigate the degree of influence of those factors on actual use of HRIS in the Malaysian private health care sector. A conceptual model was proposed, integrating the diffusion of innovation (DOI) theory, technology-organization-environment (TOE) framework and technology acceptance model (TAM). The research model consists of six constructs comprising relative advantage, complexity, compatibility, management commitment, perceived resources and training. A quantitative research approach was used to acquire data using adapted questionnaires based on previous studies. A survey was carried out among 114 nurses of Pasir Gudang Specialist Hospital, a branch of one of Malaysia’s leading private health care service provider. Multiple regression analysis was used to analyze the data. Results from the analysis showed that only organizational support has a significant degree of influence on the actual use of HRIS. Findings from this study support that the actual use of HRIS can be ensured if organizational support is continuous throughout the post adoption phase. The results of this study could assist organizations in their adoption of HRIS effectively and ensure efficient usage of the system.