Overview of web technology used, web content amount and website popularity in selected government municipal websites

Abstract

A government website is a gateway for the citizens to get trustworthy information and services provided by each department and division. The extent of providing high-quality contents, good design, and other measures need to be examined so that government websites are effective,i.e. to keep the users engaged. The research aims to investigate relating factors that may affect user engagement of municipal government websites. The study supports both the Government Transformation Programme (GTP) and the Digital Transformation Programme (DTP). Simultaneously, it is hoped that it will also be the exact and an immediate channel in improving the socio-economic growth of Malaysians aligning with National Key Results Areas (KNRA) of improving urban and rural development. As part of the preliminary study, the data collection methods applied were literature review and self-evaluative investigation on ten (10)government municipal websites within the Klang Valley, Malaysia. It can be concluded that the connections in between the factors can be considered in developing an effective government website model focusing on better user involvement and participation. The study will also benefit the web content management practitioners and web developers in identifying which website objects or content features in websites had been used effectively. In future, the study can be leveraged and extended by including an evaluation of a larger number of websites and the use of referential analysis.