Critical success factors for facilities management implementation in the healthcare industry

Abstract

This paper will explore the current literature that delves into the critical success factors (CSFs) for the implementation of Facilities Management (FM) in Healthcare industry in terms of the implementation, preparation of a compilation, and identification of any gaps that might exist. The research makes reference to various journals using the key terms and only 90 articles were short-listed as the most accomplished and relevant article. Using the key term between facility management success and healthcare success, this paper identified healthcare success factors. CSF constructs were then identified using the content analysis methodology and an inductive coding technique. A subsequent analysis identified gaps that exist in the literature base. Currently, a framework found for FM healthcare encompasses maintenance management, performance management, risk management, development, ICT and supply service management. No research has been conducted to extract these six factors and validate them as CSF’s in FM healthcare. A comprehensive review of FM practice in healthcare is presented in this paper. The framework of healthcare success factors in the FM developed is clear, cohesive and it can be well understood by all levels among the healthcare professionals. There is a lack of FM studies in the context of the healthcare industry, which limits the knowledge and exploration of the research scope. This study can further be explored for future research to secure FM as an added value to the healthcare sector, and therefore enhance the service quality and improve the corporate image. This research provides a comprehensive compilation of all previously identified FM implementation success factors, through a clearly structured methodological approach and gives comprehensive key factors which define the critical success factors for FM in the healthcare industry.