Accomodating telecenters into cybercafes : a case study in Johor Bahru central municipality

Abstract

This study was conducted with the purpose of determining whether cybercafes would be able to accommodate the concept of telecentres in their dady business operation in the process of implementing teleworking in Malaysia. This study focuses on identiflmg the physical readiness of the cybercafes in terms of the availability of ICT equipments. This study also looks into the readiness of the cybercafe proprietors in making changes in the process of accomodating the concept of telecentres at their cybercafes. The respondents for this study consists of cybercafe proprietors in the Johor Bahru Central Municipality. This study was exploratory in nature. It uses the quantitative research method by utilizing the questionnaire. Analysis from this study shows that cybercafe proprietors' view teleworking as something positive and they were willing to accommodate telecentres at their cybercafes. Findings from this study also shows that cybercafes were ready physically by having the appropriate ICT equipment to support the needs of a telecentre. Findings from this study also shows that cybercafe proprietors' were reluctant in making changes in the process of accomodating telecentres at their cybercafes. It is hoped that this study would open new alternatives in the process of implementing teleworking in Malaysia.