Information communication technology adoption process for Malaysia halal transportation

Abstract

This thesis reports the adoption process of Information and Communication Technology (ICT) for Halal transportation control within Malaysian Halal logistic service providers (Halal LSPs). Transportation in Halal logistics is one of the key elements in ensuring the integrity of Halal goods delivered from farm to fork. Thus, many Halal LSPs in Malaysia have been looking for ways to improve their transportation operation in Halal logistic through ICT based solutions. However adopting ICT in this area is challenging as indicated by low percentage of ICT based solutions adoptions among Malaysian Halal LSPs, despite the potential and benefits as indicated in literatures. In this study, data were collected from among the Malaysian Halal LSPs to identify factors influencing ICT adoption for monitoring Halal transportation operation. Roger‟s Innovation Decision Process Theory was used to identify the factors and to develop the ICT adoption conceptual framework and guidelines for Halal LSPs. In previous study, government incentives are the main influencing ICT adoption factors among Halal LSPs. In this study, another three additional factors namely technological factors, environmental factors, and Halal assurance factors were identified to be significant influencing factors. A guideline focuses on ICT adoption process for Halal transportation controls was proposed based on the identified factors. The conceptual framework and the guidelines provide better understanding for Halal LSPs in adopting ICT as to improve efficiency of their Halal transportation services offered.