Incorporating K-MAP into KM-oriented BPR: a case study at industrial training management of UTM

Abstract

Many organizations have realized that access to quality information and knowledge will help them remain competitive. However, with rapidly changing business environments, organizations has come to a term of realizing that they need to develop an effective knowledge strategy and provide the employees with the best available knowledge to support the decision making process. Furthermore, while traditional business output presumes it to be an inherent part of the business process, business knowledge is, in practice, downplayed or overlooked by many organizations. Practical business knowledge and experience is typically retained only in individuals and not transferred to the business organization. Hence, this study addresses this within the context of how knowledge mapping can aid by mapping knowledge with its related business process. The purpose of this study is to extend the existing KM-oriented BPR framework by incorporating Knowledge Map and propose a framework that could map knowledge with its related business process. This study will analyze clearly business knowledge asset and management demands for business operation process and fuse relevant KM activities into BPR and thus by incorporating knowledge mapping, it provides a concrete and tactical way of understanding the environment. Qualitative method with in-depth interview, observation and document analysis were applied to provide sufficient evidence to support the framework. The proposed framework has been illustrated at Industrial Training Management unit of UTM at Faculty of Computing and Faculty of Electrical Engineering and some future works are suggested at the end of this study.