Defining e-Government integration and its objective: a systematic literature review

Abstract

The ultimate goal of e-Government is to provide services seamlessly to stakeholders. To achieve this goal, efforts have been made to ensure e-Government integration. Unfortunately, the literature is full of misunderstandings about the concept of e-Government integration. The misunderstanding can be cleared through synthesizing the literature on definitions and objectives of e-Government integration. Therefore, this paper aims at proposing a comprehensive and inclusive definition of e-Government integration and specifying the objectives of implementing such projects. Through the use of three-stage method in reviewing the e-Government integration studies (i.e., gather, analyze and synthesize), the authors believe that the clarity of the e-Government integration definition and its objectives will support the practitioners and the researchers to comprehend the e-Government integration and what is expected from it. As a result, this paper concludes with a proposed definition of e-Government integration with some recommendations for future research.