Drivers influencing shared services adoption

Abstract

Organizations seeking improvements in their performance are increasingly exploring alternative models and approaches for providing support services; one such approach being Shared Services. Shared Services has the potential to provide positive and powerful impact to the organizations with the support of Information Systems (IS) as the platform for Shared Services application and implementation. Due to this situation, Shared Services is becoming one of the choices in IS area for researcher to conduct a research. Shared Services results a lot of positive outcomes especially improving on the organizations financial expenses. Although various studies have been identified in discussing about the benefits of Shared Services, drivers of Shared Services that influence its adoption have received little research attention. This paper has identified several drivers that influence organizations to adopt Shared Services. By using NVivo as a tool to analyze the content from selected journal articles, 5 drivers of Shared Services adoption were identified. This suggesting the strength and benefits in adopting shared service. By identifying the drivers, it could encourage the top management as the decision maker to implement Shared Services in their organization. Thus, this could lead to the business operation to operate more effectively.