Exploring industry expectations of graduating students oral communicative ability

Abstract

This paper is our attempt to address the issue of industry expectations of the speaking ability of prospective graduates through a study involving graduating students and workplace professionals. Information regarding oral tasks, minimum standards and quality expected from new graduate employees were gathered through interviews and discussions with the human resource personnel from various industries. Based on the information gathered, a pilot test of group oral interaction was designed and administered to a group of four graduating students. The interactions of the group were video-recorded and were then assessed by professionals from various specialisations based on their respective criteria of assessment. The professionals' responses, comments and suggestions to interview questions posed were noted. The results were analysed to establish the different categories of criteria being applied by the professionals in their assessment of the new graduates' performances. Findings show that thinking ability, interactive ability and professional image, which go beyond language skills, were other equally important criteria of assessment, besides language accuracy. From the analysis, the construct of oral communication ability for an exit oral test was determined.