Universiti Teknologi Malaysia Institutional Repository

Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings

Scholtz, B. and Mahmud, I. and Mahmud, I. and Ramayah, T. (2016) Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings. Interdisciplinary Journal of Information, Knowledge, and Management, 11 . pp. 309-330. ISSN 1555-1229

Full text not available from this repository.

Official URL: https://www.scopus.com/inward/record.uri?eid=2-s2....

Abstract

Though the field of management information systems, as a sector and a discipline, is the inventor of many guidelines and models, it appears to be a slow runner on practical implications of interface usability. This usability can influence end users' attitude and behavior to use IT. The purpose of this paper was to examine the interface usability of a popular Enterprise Resource Planning (ERP) software system, SAP, and to identify related issues and implications to the Technology Acceptance Model (TAM). A survey was conducted of 112 SAP ERP users from an organization in the heavy metal industry in Bangladesh. The partial least squares technique was used to analyze the survey data. The survey findings empirically confirmed that interface usability has a significant impact on users' perceptions of usefulness and ease of use which ultimately affects attitudes and intention to use the ERP software. The research model extends the TAM by incorporating three criteria of interface usability. It is the first known study to investigate usability criteria as an extension of TAM.

Item Type:Article
Uncontrolled Keywords:Enterprise software, Heavy metals, Information management, Least squares approximations, Resource allocation, Surveys, Usability engineering, Enterprise resource planning (ERP), Interface usability, Metal industries, Partial least square (PLS), Software systems, Technology acceptance, Technology acceptance model, Users perception, Enterprise resource planning
Subjects:T Technology > T Technology (General)
Divisions:International Business School
ID Code:71736
Deposited By: Widya Wahid
Deposited On:16 Nov 2017 05:58
Last Modified:16 Nov 2017 05:58

Repository Staff Only: item control page