E-government services in developing countries: a success adoption model from employees perspective

Abstract

In government organizations, e-government services have become invaluable tools through the information they offer in a timely and effective manner. More specifically, ICTs have become invaluable in enhancing staff abilities to achieve effective and efficient tasks. In contrast to developed countries that encounter only limited issues in adopting e-government services, developing nations face numerous adoption issues from the viewpoint of stakeholder groups. One aspect of e-government relating to government units and their workers is government-to-employee (G2E). In the present work, the researcher determined the factors enhancing e-government adoption in a developing nation. These factors include website quality, awareness, computer self-efficacy, capability of IT workforce, and training incorporated in UTAUT-a model that has been expansively employed by studies in literature. A survey for this study was conducted and analysis was performed on the responses received from 42 Iraqi employees. The obtained data was analyzed with the help of Smart PLS 2.0 software. This study’s proposed model was confirmed and validated by using data gathered from respondents who are experienced in the use of e-government services. The analysis findings showed that the proposed relationships were all significant and supported. The study provided limitations and recommendations for future studies.