Universiti Teknologi Malaysia Institutional Repository

Issues and challenges in business intelligence case studies

Abdul Rahman, Azizah and Abu Hasan, Nooradilla and A. Lahad, Norminshah (2016) Issues and challenges in business intelligence case studies. Jurnal Teknologi, 78 (8-2). pp. 171-178. ISSN 0127-9696

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Abstract

Business Intelligence (BI) has embarked on decision-making setting. This has influenced many organizations from different industries that are located in diverse regions to implement BI. Critical Successful Factors (CSF) becomes the guideline for the implementer to adopt BI successfully. However, lack of BI knowledge and weak consideration of BI CSF led to the failure of BI implementation project. Several issues and challenges have been identified during the BI implementation. In addition, other researchers rarely discussed this subject. Thus, the objective of this paper is to recognize the issues and challenges on BI implementation. Through qualitative method, BI practices systematically described the purpose of BI execution on selected organizations, industries and regions. It has given the path towards the issues and challenges of BI implementation. The identified issues and challenges are defining the business goal, data management, limited funding, training and user acceptance as well as the lack of expertise issues. The findings categorized the issues and challenges into three dimensions of CSF for BI implementation, which are Organization, Process and Technology dimension. Limitation in this study requires future researchers to study in details of these issues and challenges including the solutions and the impact of BI implementation.

Item Type:Article
Uncontrolled Keywords:BI issues, Business intelligence implementation
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:Computing
ID Code:71297
Deposited By: Siti Nor Hashidah Zakaria
Deposited On:16 Nov 2017 09:46
Last Modified:16 Nov 2017 09:46

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