Zakuan, N.M. and Yusof, S.M. and Laosirihongthong, T. (2008) Reflective review of relationship between total quality management and organizational performance. In: Proceedings of the 4th IEEE International Conference on Management of Innovation and Technology, ICMIT, 21-24 Sept. 2008 , Bangkok, Thailand.
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In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. Both manufacturing and service organizations trend to implement this strategy in order to maintain their competitive advantages. The purpose of this study is to develop the conceptual model of TQM implementation. Authors review updated literature on TQM research organized along two main themes: evolution of TQM considering as a set of practice, and its impacts to organizational performance. Two research questions are proposed in order to re-validate TQM constructs: (a) Is the set of practices associated with TQM valid as a whole? (b) What performance measures should be considered to exhibit an effectiveness of its implementation?
|Item Type:||Conference or Workshop Item (Paper)|
|Uncontrolled Keywords:||Organizational Performance; Total Quality Management; TQM Constructs|
|Subjects:||T Technology > TJ Mechanical engineering and machinery|
|Deposited By:||Dr Abd Rahim Abu Bakar|
|Deposited On:||15 Dec 2008 08:32|
|Last Modified:||27 Jun 2011 05:18|
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