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Reflective review of relationship between total quality management and organizational performance

Zakuan, N.M. and Yusof, S.M. and Laosirihongthong, T. (2008) Reflective review of relationship between total quality management and organizational performance. In: Proceedings of the 4th IEEE International Conference on Management of Innovation and Technology, ICMIT, 21-24 Sept. 2008 , Bangkok, Thailand.

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Abstract

In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. Both manufacturing and service organizations trend to implement this strategy in order to maintain their competitive advantages. The purpose of this study is to develop the conceptual model of TQM implementation. Authors review updated literature on TQM research organized along two main themes: evolution of TQM considering as a set of practice, and its impacts to organizational performance. Two research questions are proposed in order to re-validate TQM constructs: (a) Is the set of practices associated with TQM valid as a whole? (b) What performance measures should be considered to exhibit an effectiveness of its implementation?

Item Type:Conference or Workshop Item (Paper)
Additional Information:ISBN:9781424423309
Uncontrolled Keywords:Organizational Performance; Total Quality Management; TQM Constructs
Subjects:T Technology > TJ Mechanical engineering and machinery
Divisions:Mechanical Engineering
ID Code:7028
Deposited By: Dr Abd Rahim Abu Bakar
Deposited On:15 Dec 2008 08:32
Last Modified:27 Jun 2011 05:18

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