Case Studies on The Implementation of TQM in The UK Automotive SMEs

Abstract

Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium-sized enterprises (SMEs). Interviews were conducted to answer key issues which were felt to be crucial to this study. In addition, the case studies also explored the feasibility of the authors’ conceptual framework, and subsequently its validation. The companies were categorised as “TQM” and “lesser TQM” companies, and the analysis was performed on this basis. Results from the case studies indicated that the SMEs used in the study had approached TQM without the help of any specific framework, but they had implemented the numerous quality initiatives or programmes on a “slice by slice” approach. It was found that three common aspects were emphasised in each case when adopting TQM. Culminates with the conclusions drawn from the studies and future research directions.