E-submission: computerised development control and approval system

Abstract

Currently, the employment of Information and Communication Technology (ICT) is seen as an evolving approach to better urban governance, especially in realizing sustainable development. Good urban governance is oriented towards efficient and productive use and reorganization of financial, personnel and information resources for the achievement of good metropolitan development, including the enhancement of planning, coordination and management, promotion of administrative reform and advancement of information systems. Five basic characteristics for good urban governance that have been commonly advocated by a number of development organizations and commentators are equity, effectiveness, accountability, participation and security. The advancement of ICT has made it possible to contribute to better local governance, as in the case of City Hall of Kuala Lumpur (CHKL). This paper will discuss the computerised development control and approval system being developed for the Planning and Development Control Department, City Hall of Kuala Lumpur. The prospects and challenges towards implementation of e-submission is also discussed.