Universiti Teknologi Malaysia Institutional Repository

Cultivating customer-focused culture through library generic skills

Nor Mohd. Desa, Kamariah and Yahya, Noraini and Mohamad, Nor Asikin and Mohd. Anis, Siti Nisrin and Dol, Zafarina and Atan, Zaleha (2008) Cultivating customer-focused culture through library generic skills. In: Conference on Customer-Focused Culture 2008: Energising and Empowering Quality Strategies Toward the Customer-Driven Organisations, 9-11th June 2008, The Zon Regency Hotel, Johor Bahru, Johor. (Unpublished)



The Perpustakaan Sultanah Zanariah (PSZ) of Universiti Teknologi Malaysia (UTM) has conducted a study to investigate the library skills among new intake of UTM students. This survey is inline with UTM's vision and Malaysia's mission in developing and enhancing students' generic skills to produce next generation of skillful professionals. A questionnaire elicits six sections of information from the students: Library Usage, Information search Skills, Computer Skills, Reading and Comprehension, Information Usage Etiquette and Communication Skills. Data were collected through questionnaires distributed to new students in four (4) consecutives sessions beginning from 2004 - 2007. Data extracted from the questionnaire were tabulated and scores generated by the 10-point numerical scales were obtained. In order to provide understanding of the results and their implications, the scales were classified into three broad categories of the level of library skills: low, moderate and high. The overall results of the studies show that the levels of generic skills are moderate. Based on the results, PSZ has taken appropriate actions to improve the generic skill amongst the new students. Actions such as updating Library Skills modules; continuous collaboration between library and faculties; Reading activities; Out reach programmes, etc. were carried out. Hence, PSZ hopes that library generic skills will transcend disciplinary boundaries and becomes a catalyst to fulfill students with life-long proficiency.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:generic skills, library skills, case study, Perpustakaan Sultanah Zanariah UTM, library usage, information search skills, computer skills, reading and comprehension, information usage etiquette, communication skills
Subjects:Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
Divisions:Library and Information Science
ID Code:6144
Deposited By: Ms Zalinda Shuratman
Deposited On:25 Aug 2008 02:42
Last Modified:27 Jul 2011 04:33

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