Mat Saman, Muhamad Zameri and Md. Ariff, Mohd. Shoki and Omain, Siti Zaleha and Mohmad Zakwan @ Zakuan, Norhayati and Zahari, Mohd. Khairulnizam (2015) Re-validate total quality management constructs and employee performance measures in Malaysian manufacturing industry. In: International Postgraduate Network (IPN-IWNEST 2015) Langkawi Conference, 13-14 Okt, 2015, Langkawi, Malaysia.
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Official URL: http://ipcaewm2015.weebly.com/uploads/2/4/2/7/2427...
Abstract
Total Quality Management (TQM) is a management philosophy and operating approach that aims to consistently exceed the current and future expectations of all stakeholders, based on continuous improvement in all processes, goods and services. TQM is very important to the organization in order for them to survive in the global market. The main objective of this study is to develop a TQM and employee performance model. Authors review updated literature on TQM research organized along two main themes: evolution of TQM considering as a set of practice, and its impacts to employee performance. Two research questions are proposed in order to re-validate TQM constructs: (a) Is the set of practices associated with TQM valid as a whole? (b) What performance measures should be considered to exhibit an effectiveness of its implementation?
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | total quality management, employee performance |
| Subjects: | H Social Sciences > HF Commerce > HF5549.5.M63 Employee motivation |
| Divisions: | Management |
| ID Code: | 61171 |
| Deposited By: | Widya Wahid |
| Deposited On: | 15 Mar 2017 00:52 |
| Last Modified: | 15 Mar 2017 00:52 |
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