Towards a model of e-government services adoption among employees in developing countries

Abstract

E-government in simple terms is the use of information and communication technology, especially websites and systems, to ease the interactions between a government and its stakeholders such as citizens, businesses and employees. Recently, most of the governments around the world have tried to implement e-government services within their organisations to facilitate the flow of work inside government organisations. These projects cost governments a lot of money. However, developing countries face a number of problems that are related to the e-government projects, especially the adoption of these services. Recent research in this field has mostly focused on the adoption of e- government services from the citizen perspective while few studies have focused on e-government services adoption from the employees’ perspective. In this paper, a review of the literature is conducted to identify the success factors that lead to successful adoption of e-government services among employees in developing countries. The factors that are derived from the literature (including website quality, awareness, IT workforce capability, and training) are presented and discussed. A conceptual model is proposed to be tested empirically in the future.