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Towards a model of e-government services adoption among employees in developing countries

Zakaria, Nor Hidayati (2014) Towards a model of e-government services adoption among employees in developing countries. Journal Of Information Systems Innovation (JISRI), 8 . pp. 66-74. ISSN 2289-1358

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Official URL: https://seminar.utmspace.edu.my/jisri/download/vol...


E-government in simple terms is the use of information and communication technology, especially websites and systems, to ease the interactions between a government and its stakeholders such as citizens, businesses and employees. Recently, most of the governments around the world have tried to implement e-government services within their organisations to facilitate the flow of work inside government organisations. These projects cost governments a lot of money. However, developing countries face a number of problems that are related to the e-government projects, especially the adoption of these services. Recent research in this field has mostly focused on the adoption of e- government services from the citizen perspective while few studies have focused on e-government services adoption from the employees’ perspective. In this paper, a review of the literature is conducted to identify the success factors that lead to successful adoption of e-government services among employees in developing countries. The factors that are derived from the literature (including website quality, awareness, IT workforce capability, and training) are presented and discussed. A conceptual model is proposed to be tested empirically in the future.

Item Type:Article
Uncontrolled Keywords:employees, success factors, literature review
Subjects:H Social Sciences > H Social Sciences (General)
T Technology > T Technology (General)
Divisions:Razak School of Engineering and Advanced Technology
ID Code:60018
Deposited By: Haliza Zainal
Deposited On:23 Jan 2017 00:24
Last Modified:26 Apr 2022 14:24

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