The mediating effects of work-related attitudes in the relationship between psychological strain and job performance among Malaysian technical workers

Abstract

This paper aims to investigate the effect of psychological strain on job performance among technical workers in Malaysia. In addition, this paper also tests the mediating effects of work-related attitudes, such as job satisfaction, affective commitment and turnover intentions in the relationships between psychological strain and job performance among technical workers in Malaysia. This study uses a non-experimental type research which employs questionnaire as the method of collecting data. A total of 429 technical workers from a large Telecommunication industry in Malaysia are selected as the respondents of this study. The selection of respondents is made using simple random sampling design. Data of the study are then analyzed using structural equation modeling. The result of the study indicates that psychological strain is related to job performance. The result also highlights that job satisfaction, affective commitment and turnover intentions function as mediator in the relationships between psychological strain and job performance.