Sustainable maintenance performance measures: A pilot survey in Malaysian automotive companies

Abstract

For sustainability to be realized the automotive companies need to cascade down their strategies to all business functions, including maintenance. Maintenance objectives at the operational level shall be aligned with business strategies at the corporate level by defining key performance measures at each level. This paper developed the initial framework for measuring sustainable maintenance performance (SMP) where 15 measures at the corporate level, 20 measures at the tactical level and 43 measures at the functional level, are identified. In sequence, this paper established the importance level of these measures through a pilot survey in Malaysian automotive companies. The findings of this study are concluded by recommending all proposed measures as important. The total of lubricants consumption has been considered as the most crucial measure at the functional level, while learning and growth is the most vital perspective, and furthermore, social factor is becoming a more important in measuring SMP.